Fees & Payments Policy

Sellers may be charged for using some of Labels’s services. This Fees & Payments Policy explains your fees and taxes and how to pay them. This policy is a part of our Terms of Use. By opening a Labels shop, you’re agreeing to this policy and our Terms of Use.

1. Types of Fees

Sellers may be required to pay the following types of fees. Please note that all fees are listed exclusive of any value-added tax (VAT) or similar taxes that may apply. See the Taxes section below for further details.

Transaction Fees

When you make a sale through joinlabels.com, you will be charged a transaction fee of from 8 to 17% of the price you display for each listing plus the amount you charge for shipping and gift wrapping. See the Taxes section below for more information about whether you are required to include applicable taxes in your listing prices. Transaction fees are deducted from your current balance as each sale occurs, and are reflected in your payment account.

Subscription Fees

Labels sellers in good standing may opt in to Labels Pro  or Labels Pro+, a subscription package offering an expanded set of tools for growing brands. The fee for a Labels Pro  subscription is 99 EUR per month. The fee for a Labels Pro + subscription is 299 EUR per month. Labels Pro  subscription fees are deducted from your current balance each month and reflected in your payment account. Where applicable, Labels will charge sales tax on your monthly subscription fee for sellers located in Germany.

Auto-renew. Subscription fees will be added to your payment account on the same day every month in your domestic currency. For example, if you sign up on March 5, your subscriptions fees will be added on April 5, May 5, and so on. When you sign up at the end of the month, your subscription fees will be charged to your payment account on the last day of the month. For example, if you sign up on May 31, your subscription fees will be added on June 30 because that is the last day of the month. You can cancel your Labels Pro subscription anytime by visiting the Your Subscription section of your Shop Manager’s Settings. You will have access to your Labels Pro subscription until the end of that subscription cycle, and your final day of access will be identified in the Your Subscription dashboard. After your Labels Pro subscription has ended, your shop will return to Labels Standard, and you will no longer have a subscription fee added to your payment account. To learn more about Labels subscriptions, click here.

In-Person Selling Fees

In-person sales will not be subject to Labels’s transaction fee or any Labels payment processing fees.

Payment Processing Fees

The payment processing fee is assessed on the total amount of the sale, including tax and shipping. Payment processing fees are deducted from the sale amount in your payment account. Deposit fees are deducted from your Available Funds and reflected in your payment account at the time of your scheduled deposit.

Shipping Fees

For now, we charge a fix fee for our hyperlocal instant delivery service of €3 paid by the buyer.

2. Fee Avoidance

Any action by a seller to avoid paying a fee is considered fee avoidance and is strictly prohibited by Labels. This includes, for example, encouraging buyers to purchase an item in your Labels shop through another venue. A transaction initiated on Labels may not be completed off of Labels. The price stated in each listing description must be an accurate representation of the sale. Sellers may not alter the item's price after a sale for the purpose of avoiding Labels transaction fees, misrepresent the item’s location, or use another user's account without permission.

3. Paying your Labels Fees

Labels will automatically deduct all fees owed from your payment account. Provided you have sufficient funds in your payment account, no further payment action is required. If your payment account does not contain sufficient funds you are responsible for paying any fees owed in full within 15 days of the date of your monthly statement, or the account will be considered past due, and Labels may charge your card on file or take other actions to collect funds as laid out in the Recoupment. If you make a sale while you have an outstanding balance, the net sale amount will be applied to your outstanding balance.

Your statement is available in your payment account at the beginning of each month, and will detail all sales and fees activity from the preceding month. Labels may suspend your selling privileges at any time pending payment of your outstanding balance.